RICHMOND – This year, National Public Safety Telecommunicator Week 2020, April 12-18, takes place during an unprecedented time for the nation, information from Ray County 911 states. Whether an opera Whether an operator faces significantly higher call volumes due to coronavirus hotspot locations, or experiences fewer calls due to the state’s stay-at-home recommendations, telecommunicators will regularly handle an array of calls for service received on both emergency 911 and non-emergency lines. Through their training, ongoing development and years of experience, telecommunicators are equipped to handle these calls. “The information they obtain and the instructions they provide to callers before the police, fire or EMS personnel arrive on scene is a lifeline that benefits not only the responders but also those persons involved,” Ray County 911 states. Throughout the years, various labels have been given to telecommunicators – the heroes behind the scenes, the “first” first…