JEFFERSON CITY – To better serve those needing to report concerns of abuse, neglect and exploitation of elderly and disabled Missourians, the Department of Health and Senior Services’ Adult Abuse and Neglect Hotline has revised its operating hours to 7 a.m.-8 p.m. In November 2019, the Department of Health and Senior Services, or DHSS, implemented a method to allow online reporting 24 hours a day, seven days per week. Since implementing this reporting method, about a third of all reports are submitted this way. Although the online reporting portal has helped to ease call volume demands, additional efforts are still needed to ensure that no call goes unanswered, DHSS information states. “The new operational hours for the hotline will allow for increased staffing during times of highest call volume,” DHSS Acting Director Robert Knodell said. “This will help reduce wait times and make it easier to reach a call center agent during normal business hours.” 911 should be accessed for…